Refunds/Cancellations Policy

ParaPlus – Refunds/Cancellations Policy

Effective Date: 15/01/2024

We understand that circumstances may arise that require you to cancel or seek a refund for our services. Below is our Refunds/Cancellations policy to guide you through the process.

1. Course Refunds:
We offer refunds for our courses based on the following conditions:

– Full Refund: A full refund will be provided if the cancellation request is made within 1 day of the course purchase date.

– Partial Refund: After 2 days, a partial refund may be granted, taking into consideration the duration the course has been accessed and completed.

2. Processing Time:
Refunds will be processed within 5-7 working days from the date of the cancellation request. The amount will be credited to the customer’s bank account. Please note that the time it takes for the refund to appear in your account may vary depending on your bank.

3. Eligibility for Refund:
To be eligible for a refund, the following conditions must be met:

– The cancellation request is made within the specified refund period.
– The course content has not been fully accessed or completed.

4. Refund Request Procedure:
To request a refund, please follow these steps:

– Log in to your ParaPlus account.
– Navigate to the “Refund Request” section.
– Complete the required information, including the reason for the refund.
– Submit the request.

Our team will review your request, and if it meets the eligibility criteria, the refund will be processed.

5. Cancellations by ParaPlus:
ParaPlus reserves the right to cancel a course or service in exceptional circumstances. In such cases, registered participants will be notified, and a full refund will be provided.

6. Contact Us:
If you have any questions or need further assistance regarding our Refunds/Cancellations policy, please contact us using the information provided on our “Contact Us” page.

Note:
This Refunds/Cancellations policy applies to courses and services offered directly by ParaPlus. If you purchased our services through a third-party platform, please refer to their respective refund policies.

Thank you for choosing ParaPlus for your educational needs.